FAQ'S

What is Verimoto?
Verimoto is a quick, easy, accurate and secure way to verify assets for private sale deals.      With over 20,000 completed inspections, Verimoto is ...
Fri, 12 Feb, 2021 at 7:04 PM
How do I uncheck the documents that I already have in file?
As per the directions from the lenders, all the documents are mandatory and can't be exempted, to get the documents exempted you will need to...
Fri, 12 Feb, 2021 at 5:18 PM
My lender is not available on the lender drop down, how do I proceed from here
Our product management team is working to onboard more Lenders and have them available on the Portal.  If your prefered Lender is not listed pleas...
Fri, 12 Feb, 2021 at 6:38 PM
How to get the seller to pay the inspection fee
This is not possible at the moment. Inspections are only able to be paid by pre-approved Lenders or Brokers via Credit Card. One approach has been to includ...
Fri, 12 Feb, 2021 at 6:40 PM
How do I edit the created inspection?
Once an inspection has been created you will not be able to make changes to the inspection, you will need to delete the incorrect one and create a n...
Fri, 12 Feb, 2021 at 6:56 PM
Why was my inspection rejected?
An inspection can be rejected if there is: • Incomplete or incorrect details, or • The image is unclear, or  • You cannot see all edges of the asset o...
Fri, 12 Feb, 2021 at 6:45 PM
My Vendor doesn’t want to take a selfie. Can they skip it?
No. The Driver’s license and selfie facilitates a geo-tagged facial recognition match. It’s a vital step in ensuring Verimoto can identify who is doin...
Fri, 12 Feb, 2021 at 5:23 PM
My Vendor’s vehicle is in a shed and they cannot get an image of the far side, can they skip it?
No. The Vendor will have to move the asset and take an image from all sides.  
Fri, 12 Feb, 2021 at 6:00 PM
What happens to my data if I don’t want to use Verimoto any longer?
You can access and download your documents at any time if you want to close your Verimoto account. If you close your account, we will give you a reasonable...
Fri, 12 Feb, 2021 at 5:21 PM
How do I delete my account?
You can drop a request email to support@verimoto.com and get the account removed.
Fri, 12 Feb, 2021 at 7:00 PM